Digibuggy Global Technologies LLP (“Digibuggy”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains what personal data we collect when you interact with Digibuggy — including our website, online configurators, digital experiences, stores, service interactions, events, and support (collectively, the “Platform”) — how we use and share it, how we protect it, and the choices and rights available to you.

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Changes to this Privacy Policy

We may update this Policy from time to time. If we make material changes, we will post the updated version here and, where appropriate, notify you by email or prominent notice on the Platform. Please review this page periodically for updates.

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Information We May Collect From You

“Personal data” means information that can identify you directly or indirectly. We may collect, use, store, and transfer the following categories:

• Identity Data: first/last name, username or similar identifier, title, date of birth, gender.
• Contact Data: billing/delivery address, email, phone number.
• Financial Data: limited payment details (processed via payment partners); bank account details only where needed for refunds.
• Transaction Data: order details, payments to/from you, products/services purchased.
• Technical Data: IP address, login data, browser type/version, time zone and location, browser plug-ins, OS, device identifiers, and other technology used to access our Platform.
• Profile Data: account credentials, purchase history, interests, preferences, feedback, survey responses.
• Usage Data: how you use our website, products, and services.
• Marketing & Communications Data: your preferences for receiving marketing from us and our partners, and your communication preferences.
• Aggregated Data: statistical/demographic data derived from your personal data but not identifying you by itself. If combined with personal data, we treat it as personal data.

We do not intentionally collect special categories of personal data (e.g., health, biometric, religion) or criminal conviction data.

If you fail to provide data: Where the collection of personal data is required by law or contract and you do not provide it, we may be unable to supply products/services (we’ll inform you at the time).

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How Is Your Personal Data Collected?

• Direct Interactions: You provide data when you create an account, place an order, subscribe to updates, request support, participate in promotions/surveys, or give feedback (via website, phone, email, chat, or in person).
• Automated Means: We collect Technical and Usage Data via cookies, pixels, SDKs, server logs, and similar technologies. See Cookies below.
• Third Parties & Public Sources:
  • Analytics/ad/measurement providers (e.g., Google Analytics).
  • Payment, logistics, fraud-prevention and KYC partners.
  • Public sources and data brokers (where permitted by law).

Accuracy: Please keep your account and contact information up to date.
Information about others: If you provide data about another person, you confirm you have authority to do so and to share relevant notices/consents.
Monitoring for quality & security: We may record calls/emails/chats for quality assurance, training, compliance, and fraud prevention.
Credit checks (if applicable for B2B credit): We may conduct credit/identity checks through authorized agencies and share necessary information for fraud prevention and collections where lawful.

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Purposes for Which We Use Personal Data (and Legal Bases)

We use your personal data for the following purposes and lawful bases under Indian law (including DPDPA’s concepts of consent and legitimate uses):

Purpose	Data Types	Legal Basis
Register you as a customer	Identity, Contact	Performance of a contract; your consent (where required)
Process & deliver orders; manage payments, fees & charges; refunds/returns processing	Identity, Contact, Financial, Transaction, Communications	Performance of a contract; legitimate use (to recover dues, prevent fraud)
Customer support & service communications (incl. policy updates)	Identity, Contact, Profile, Transaction	Performance of a contract; legal obligation
Manage relationship; obtain reviews/surveys	Identity, Contact, Profile, Communications	Legitimate use (to improve services); consent where required
Provide configurator and account features; personalization	Identity, Profile, Usage, Technical	Legitimate use (to operate and improve Platform); consent where required
Security, troubleshooting, testing, system maintenance, analytics, reporting	Identity, Contact, Technical, Usage	Legitimate use (to secure/run our business); legal obligation
Deliver relevant content/ads; measure effectiveness	Identity, Profile, Usage, Technical, Communications	Consent (where required by law); legitimate use (service improvement)
Data analytics to improve products, UX, and marketing	Usage, Technical	Legitimate use (service improvement)
Suggestions/recommendations about goods/services	Identity, Contact, Technical, Usage, Profile	Consent for direct marketing (opt-in/opt-out controls)
Legal compliance & enforcement	Any necessary	Legal obligation; exercise of legal claims

We may combine data from different sources for the above purposes where lawful.

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Sharing & Disclosures of Your Personal Data

We may share your data with:

• Affiliates and group entities (where relevant) for operations consistent with this Policy.
• Trusted service providers acting on our instructions (e.g., payment gateways, KYC/fraud prevention, cloud hosting, analytics, logistics/couriers, repair partners, customer support tools).
• Professional advisers (lawyers, auditors, bankers, insurers) where necessary.
• Law enforcement/regulators where required by law or to protect rights, safety, or property.
• Business transfers: If we undergo a merger, acquisition, or asset sale, customer data may be transferred as part of that transaction subject to this Policy’s protections.

We require all processors to protect your data and use it only per our instructions and applicable law.

We do not sell your personal data. You may opt out of direct marketing at any time (see Your Rights).

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Cookies

A cookie is a small text file placed on your device when you visit our site.

• We use necessary cookies (for login, cart, checkout), performance/analytics cookies (e.g., Google Analytics), and marketing cookies (only with consent where required).
• On your first visit, you’ll see a cookie notice that allows you to accept or manage preferences. Some site features may not function without certain cookies.

Analytics: We use Google Analytics. Google’s privacy policy:
https://policies.google.com/privacy?utm_source=chatgpt.com

Third-party cookies: Platforms such as X (Twitter), Meta (Facebook/Instagram), LinkedIn, and others may set cookies when integrated. They control their own cookies and privacy practices.

How to turn off cookies: You can change your browser settings to block/delete cookies. Doing so may affect site functionality. Guidance: Chrome • Firefox • Edge/IE • Opera • Safari (see vendor help pages).

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International Transfers

We primarily process data in India. If we transfer personal data outside India (e.g., to cloud/service providers), we will do so in compliance with applicable Indian law and any government notifications under DPDPA (including any restricted-country lists), and will put appropriate contractual and technical safeguards in place.

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Security

We use administrative, technical, and physical safeguards to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. Despite safeguards, transmission over the Internet has inherent risks. We maintain incident response procedures and will notify affected parties and regulators where legally required.

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Data Retention

We retain personal data only as long as necessary for the purposes described above, including to meet legal, accounting, or reporting requirements.

• For tax and regulatory compliance, certain records may be retained up to 8 years (or as otherwise required under applicable law).
• We may anonymize data for analytics/research, in which case we may use it indefinitely without further notice.

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Third-Party Links

Our Platform may contain links to third-party websites, plug-ins, or services. We are not responsible for their privacy practices. Please review those policies before providing personal data.

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Your Rights (DPDPA – India)

Under the Digital Personal Data Protection Act, 2023, you (as a Data Principal) have the right to:

• Access information about how we process your personal data.
• Correct, update, or complete your personal data that is inaccurate or misleading.
• Erase personal data when it is no longer necessary for the stated purpose or when consent is withdrawn (subject to legal obligations).
• Withdraw consent for processing where consent is the basis (e.g., marketing).
• Grievance redressal through our designated contact below.
• Nominate another individual to exercise your rights in the event of your incapacity or death (upon provision of required documentation).

To exercise these rights or to raise a grievance, contact us via the details in Contact. We may need to verify your identity before acting on a request. We will respond within applicable statutory timelines.

Children’s Data: Our products/services are intended for adults. For users under 18 years, we rely on verifiable consent from a parent/legal guardian where required by law and take reasonable steps to avoid processing children’s data for tracking or targeted advertising.

Marketing Opt-Out: You can opt out of marketing emails/SMS by using the unsubscribe link in messages or by contacting us. Transactional/essential communications will still be sent.

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Glossary (Plain Language)

• Personal Data: Information that identifies or can identify an individual.
• Processor/Service Provider: A third party that processes personal data on our behalf.
• Legitimate Use: Processing necessary for providing or improving our services, ensuring security, or complying with law (as recognized under DPDPA and other applicable laws).
• Consent: Your clear agreement to process your data for a specific purpose.

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Contact (and Grievance Officer)

Questions, requests, or grievances about this Policy:

Email: support@digibuggy.com

Phone/WhatsApp: +91 8077121592

Postal: 207, Second Floor, Mansarovar Building, 90, Nehru Place, New Delhi, Delhi 110019

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Opting Out of Disclosing/Sharing Personal Information for Marketing

You may opt out of our marketing-related sharing at any time by emailing support@digibuggy.com or calling +91 8077121592. We do not sell personal data.

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3rd-Party Cookies – Payment Gateway

When you proceed to pay, you may be redirected to or interact with third-party payment gateway providers. Those services collect and process your data under their privacy policies and security practices. Once you leave the Digibuggy website to use such services, their terms govern. We are not responsible for their practices or content. Please review the payment provider’s privacy policy before sharing any information.

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